twicer ® 01-Сен-2022 11:07

Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People


Year: 2022
Language: english
Author: Roy Lilley
Genre: Textbook
Publisher: Kogan Page
Edition: 5th (July 26, 2022)
ISBN: 978-1398606159
Format: PDF
Quality: eBook
Pages count: 185
Description: Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
The Creating Success series of books.

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Dealing with Difficult People - Roy Lilley.pdf

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Спасибо
skipper3362 01-Сен-2022 13:20
twicer, a book in "ENGLISH" is not the same as a book about Learn English because that is this sub section of the form
and we are not a forum about learn english , but a maritime forum
so dumping every english book here is not helping the forum and also not helping the member because the do not know at the end witch to use
but stil doing it because you want to have a other post for some reason

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