Changing Minds Guidance - Step Change [2002, PDF]

Contents

A practical guide for behavioural change in the UK oil and gas industry
Table of Contents
Preface 1
Part one: Framework for behavioural issues 5
1.1. The importance of behavioural issues 5
1.1.1. The impact of behaviour on safety 5
1.1.2. Behaviour, safety culture and safety climate 6
1.1.3. Definition of terms 7
1.1.4. Improving safety and business performance together 9
1.1.5. Total quality management: Applying business models
to safety 10
1.2. A model for safety improvement 11
1.2.1. Safety culture maturity model (SCMM) 12
1.2.2. A safety culture improvement process 14
1.3. Conclusions from Part one 16
Part two: Toolkit and guidance on implementation of safety
culture improvement process 17
2.1. The safety culture improvement process 17
2.1.1. The ‘Assess’ Stage; use of diagnostic tools 17
2.1.2. The ‘Plan’ Stage; selection of intervention tools 22
2.1.3. The ‘Do’ Stage 27
2.1.4. The ‘Monitor’ Step 34
2.1.5. The ‘Re-assess’ Stage 36
2.2. Inter-company interfaces 36 2.3. Individual behaviours 36
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A practical guide for behavioural change in the UK oil and gas industry
Appendices Appendix 1: Appendix 2: Appendix 3 :
Appendix 4: Appendix 5:
Appendix 6:
Appendix 7: Appendix 8:
Overview of safety culture improvement process 38 Key learning points from guide 40
Summary of review of six safety climate
survey tools 42
Upward appraisal questionnaire 47
Summary results from the Step Change survey of offshore experience with behaviour modification programmes 52
Summary of guidance for implementation: pre-conditions and key success factors 54
Task group activities 58 References and resources 59
Acknowledgements 61
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