Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People
Year: 2022 Language: english Author: Roy Lilley Genre: Textbook Publisher: Kogan Page Edition: 5th (July 26, 2022) ISBN: 978-1398606159 Format: PDF Quality: eBook Pages count: 185 Description: Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books.
skipper3362, no, negative. this "englich" book was posted especially for people like you, because you are the best moderator on the tracker. thanks for warning.
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Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People
Language: english
Author: Roy Lilley
Genre: Textbook
Publisher: Kogan Page
Edition: 5th (July 26, 2022)
ISBN: 978-1398606159
Format: PDF
Quality: eBook
Pages count: 185
Description: Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
The Creating Success series of books.
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